Payment terms & conditions
SIA “Smart Aero”, registration No. 40103744048, legal address: Baldones street 15, Ogre, LV-5001, Latvia, hereinafter – the online store – provides the content available on the website and provides goods/services in accordance with the Terms of Use set out below.
1) General Terms
If a consumer purchases goods/services through the website, then such a mutual agreement is considered a Distance Contract and is subject to the legal provisions of the Republic of Latvia that regulate distance contracts, including, but not limited to, the “Consumer Rights Protection Law” of the Republic of Latvia, the regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contracts”, etc.
2) Placing a purchase
Prices and specifications of products sold in the online store are indicated next to the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make the payment for the purchase to complete the order.
3) Payment terms
The settlement currency on the website is euro. You can pay for your purchase by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:
Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor
Estonian internet banking payments: Swedbank, SEB, Luminor
Lithuanian internet banking payments: Swedbank, SEB and Luminor
Finnish internet banking payments: Aktia, Ålandsbanken, Danske,Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
Visa/Mastercard card payments
NB! When using the internet banking payment method, confirm the order and click on the “Return to merchant” button.
Personal data required for payment is transferred to the licensed payment institution Maksekeskus AS.
The contract comes into force upon successful payment to the online store’s bank account. If for some reason it is not possible to fulfill the order, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than 14 days after receiving the notification.
4) Delivery Terms
The goods are delivered to the following countries: Latvia, Estonia, Lithuania. The purchased goods are delivered using: DPD parcel delivery partners, DPD courier. All fees and taxes that must be paid to receive the shipment at the delivery destination must be paid by the Buyer. Delivery costs are displayed before the order is confirmed. The purchased goods are delivered to the address specified by the Buyer within 2-5 business days. In exceptional cases, we have the right to send the goods up to 45 calendar days, informing the customer about this.
5) Right of withdrawal
The Buyer has the right to withdraw from the goods within 14 calendar days from the moment of receipt of the Goods. (Depending on the goods, the Buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly stated and explained). The right of withdrawal does not apply if the Buyer is a legal entity.
In order to exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are used inappropriately or damaged, by treating the goods carelessly during use or by not following the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the goods.
6) To exercise the right of withdrawal, you must submit the withdrawal form, which can be found here: Contacts, by sending it to the e-mail address info@belmontaero.lv within 14 days after receiving the goods.
The Buyer bears the costs of returning the goods, except in cases where the reason for the return is that the goods do not comply with the order (for example, an incorrect or damaged product).
The Buyer is obliged to return the Goods to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store shall immediately, but no later than 14 days, refund all payments received from the Buyer based on the Distance Contract.
The Seller has the right to withhold payment until the Buyer has received the Goods or proof of return of the Goods. If the Buyer has chosen a shipping method other than the cheapest shipping method offered in the online store, the online store is not obliged to compensate for the excess shipping costs.
The online store is not responsible for any delay in fulfilling or non-fulfillment of obligations, or any other type of non-fulfillment that has arisen due to circumstances and obstacles that are beyond the reasonable control of the online store.
The online store reserves the right to refuse to sell the Goods and to demand the return of the Goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.
7) Consumer rights regarding non-conforming goods
The online store is responsible for the non-conformity of the goods sold to the Buyer with the terms of the contract or defects that arose within 6 months after the date of delivery of the goods to the customer, or existed at the time of delivery, if such an assumption does not contradict the characteristics of the thing or defect. The Buyer must inform the Seller about the non-conformity of the goods immediately, within 2 months after its detection, i.e., submit a complaint. The Buyer can submit a complaint by contacting the online store by writing to info@belmontaero.lv
The online store is not responsible for defects that arose after the goods were delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request the elimination of the defects of the goods or exchange them for new goods free of charge.
If the goods cannot be repaired or replaced, the Seller returns to the Buyer all payments provided for in the Distance Contract. The Seller provides a written response to the consumer’s complaint within 15 days.
8) Processing of the Buyer’s Personal Data
The online store processes only the personal data that the buyer has entered when ordering goods, such as name, surname, e-mail, etc.
The online store transfers personal data to the transport service provider(s) to ensure the delivery of goods.
If you have explicitly agreed to receive our marketing communications, including news, we may contact you from time to time by sending information about our services and latest offers. For this purpose, we may process your e-mail address that you provided when signing up for marketing communications. The buyer has the opportunity to opt out of marketing communications by notifying us about this by writing to info@belmontaero.lv.
9) Dispute Resolution Procedure
In matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
The Parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Center or the court of the Republic of Latvia.
The Buyer also has the right to apply to the dispute resolution institutions of the European Union.